Responsible gambling

We are committed to providing our players with a safe and enjoyable gaming experience. Our aim is to ensure that all customers can play responsibly, within their means, without experiencing harm.

Setting Limits

We encourage you to set realistic limits on your deposits, losses, or playing time to avoid potential problems associated with excessive gambling. You can adjust these settings at any point by contacting our support team via email or live chat.

Deposit Limit: Set a daily, weekly, or monthly deposit limit that suits you.

Time-Out/Cool-Off: Take a break from gaming for 24 hours, 7 days, 1 month, or indefinitely to clear your mind and reassess your habits.

Self-Exclusion: Choose permanent self-exclusion (PSOE) if you feel unable to control your gambling. This will suspend your account, ensuring no further activity.

Tools to Help You Stay in Control

Pop-up Reminders: Regularly receive reminders about time spent gaming and money wagered.
Account History & Statements: Review detailed records of your deposits, withdrawals, wins/losses each month via our support team.
Loss and Session Limits: Customizable limits allow you to control spending and playing sessions.

Recognizing Signs of Problem Gaming

Be aware of signs that may indicate trouble with excessive gaming:

Spending more money than budgeted
Neglecting responsibilities due to gaming
Feeling anxious or restless when unable to gamble
Chasing losses, increasing bets to recoup expenses

If you experience any of these symptoms, we encourage you to take a break from gaming. If the issue persists, contact our support team for advice on self-help resources and further assistance.

Accessing Help

We are dedicated to supporting players in need:

ConnexOntario: 1-866-531-2600 (24/7)
Gamblers Anonymous Canada: Local chapters & virtual meetings
SOS Joueurs Quebec: Emergency support for problem gaming
International Organizations (list provided below)

Additional Support Resources

For those affected by excessive gaming, or seeking further advice:

GordonHouse.org: UK-based charity supporting individuals in need.
GamblersAnonymous.org: Online community and resources.

Remember, Extreme Casino is committed to providing a safe environment for all players. If you require support at any point during your gaming experience, please don't hesitate to contact us via email or live chat.